Thanks for shopping at Luis Cassama.
We want our customers to be pleased with their purchase, if you are not 100% satisfied with your purchase, 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. Your item needs to have the receipt or proof of purchase. Sale items are non-refundable.
We are unable to provide refunds on bespoke items.
Once we receive your item, we will inspect it and notify you within 14 days of receipt of item, that we have received it. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us, we would be happy to help.